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Load a Commissary Account via Western Union

Western Union allows you the flexibility to load a prisoner's commissary account online, over the phone, or at any Western Union location. Follow the steps below.

  1. Look up the prisoner's Sheriff's Office prisoner number (SO#) online or by calling 385-468-8400.
  2. Choose your payment method and follow the instructions for that method.
Western Union Payment Options
Method Payment Type Price Steps
In person at any Western Union Location (Quick Collect)
  • Cash
  • $11.95/transaction
  • $15.00 Canada /transaction
  • $5,000 max transaction
  1. Visit any Western Union location. Find one by calling 1-800-325-6000 or visiting www.westernunion.com.
  2. Sender completes blue Quick Collect form.
  3. Sender makes payment in cash. Amount to be sent to facility plus Quick Collect fee.
  4. Sender receives receipt with 10-digit Money Transfer Control Number (MTCN).
By Phone via Western Union (Quick Collect)
  • MasterCard
  • VISA
  • Discover
  • Check card with MasterCard or VISA logo
The price is based on amount being transferred:
  • $0-$149 - $16 fee
  • $150-$499 - $25 fee
  • $500-$999 - $44 fee
  • $1,000-$1,499 -$59 fee
  • $1,500-1,999- $74 fee
Max Transaction $2,000 Not Available for senders calling from CT, FL, KS, ME, MA, MN, NY, OK
  1. Sender calls 1-800-634-3422, press 2, from their home or office (or Sender can call from the number that is on their credit card issuer's record).
  2. Sender enters information via voice response unit and Western Union operator.
  3. Sender receives Money Transfer Control Number (MTCN). Additional processing of the transaction may take place.
Pay Online via Western Union (Quick Collect)
  • MasterCard
  • VISA
  • Discover
  • Check card with MasterCard or VISA logo
Note: The prison does not provide computers to use.
The price is based on amount being transferred:
  • $0-$149 - $16 fee
  • $150-$499 - $25 fee
  • $500-$999 - $44 fee
  • $1,000-$1,499 -$59 fee
  • $1,500-1,999- $74 fee
Max Transaction $2,000 Pricing in 9 the following 9 states is $11.95/transaction. CA, CT, FL, KS, ME, MA, NY, OK
$400 maximum transaction
  1. Sender goes to www.westemunion.com
  2. Under "Send Now" (top right-hand corner) Sender scrolls down and selects Quick Collect option.
  3. Sender completes "Pay To" information.
  4. Sender completes personal information and registration (skip if registered previously).
  5. Sender receives final receipt (with Money Transfer Control Number) to print out. Additional processing of the transaction may take place.

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